Privacy Policy

1. Introduction

Welcome to Kashmir Bliss Travels ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our AI planning tools, or book our services.

2. Information We Collect

• Personal Information: When you fill out forms, we collect your Name, Email Address, Phone Number, and travel preferences.
• Booking Details: Information related to your trip dates, group size, and specific package requirements.
• Technical Data: We automatically collect your IP address, browser type (User Agent), and referring URL for security and analytics purposes.
• AI Chat Logs: When you interact with our "Kashmir Bliss AI" assistant, your conversation history and queries are recorded to improve our services and provide accurate travel recommendations.

3. How We Use Your Information

We use the collected data for the following purposes:

• To process and confirm your tour package bookings and car rentals.
• To communicate with you regarding your inquiries or itinerary updates.
• To improve our website functionality and user experience.
• To process AI-generated travel plans via third-party providers (Google Gemini API).
• To comply with legal obligations and prevent fraud.

4. Sharing of Information

We do not sell your personal data. However, we may share information with:

• Service Providers: Hotels, drivers, and activity operators strictly for fulfilling your travel booking.
• Technology Partners: We use the Google Gemini API to power our AI features. Anonymized query data may be processed by Google in accordance with their privacy standards.
• Legal Authorities: If required by law or to protect our rights and safety.

5. Cookies and Tracking

We use session cookies and similar technologies to maintain your session integrity (e.g., keeping you logged in or remembering your preferences). You can control cookie settings through your browser, but disabling them may affect website functionality.

6. Data Security

We implement appropriate technical measures to protect your data. This includes secure database connections and input sanitization. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to request access to the personal data we hold about you, request corrections, or ask for deletion of your data (including chat logs). To exercise these rights, please contact us.